Privacy Policy

At Hawkwaregear, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit hawkwaregear.shop or make a purchase.

Information We Collect

We collect information you provide directly to us, including:

Personal identification information (name, email address, phone number, shipping/billing address)
Payment information (credit card details, billing address)
Order information (products purchased, order history, preferences)
Communication data (customer service inquiries, feedback, survey responses)

We also automatically collect certain information when you visit our store, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, clicks, referring/exit pages)
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about orders, products, and customer service
Improve our website, products, and customer experience
Send promotional emails and marketing communications (with your consent)
Prevent fraud and ensure transaction security
Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. We use the following types of cookies:

Essential cookies: Required for basic site functionality and checkout.
Analytics cookies: Help us understand how visitors interact with our site.
Marketing cookies: Used by Google Ads and other advertising platforms to deliver relevant ads.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

Google Ads and Advertising

We use Google Ads to advertise our products. Google uses cookies to serve ads based on your prior visits to our website and other sites across the internet. You can opt out of personalized advertising by visiting Google Ads Settings. We also use Google Merchant Center to manage our product listings and shopping ads.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

Right to Know: You can request information about the categories and specific pieces of personal information we collect.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt out of the sale of your personal information. We do not sell personal information to third parties.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your CCPA rights, please contact us at support@hawkwaregear.shop with the subject line "CCPA Request."

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract performance: To process your orders and provide our services.
Legitimate interests: To improve our website, prevent fraud, and ensure security.
Consent: For marketing communications and analytics, which you can withdraw at any time.
Legal obligation: To comply with applicable laws and regulations.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers (payment processors, shipping carriers, email marketing platforms)
Legal and regulatory authorities (when required by law)
Business partners (with your consent, for joint marketing or promotions)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the following rights:

Access, correct, or delete your personal information
Object to or restrict processing of your personal information
Data portability (receive your data in a structured format)
Withdraw consent at any time (without affecting the lawfulness of processing based on consent before withdrawal)
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at support@hawkwaregear.shop.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.