Refund Policy

Thank you for shopping at Hawkwaregear. We want you to be satisfied with your purchase. If you're not completely happy, we accept returns for both defective and non-defective items within 30 days of delivery.

Return Window

You may return eligible items within 30 days of receiving your order. Returns requested after 30 days will not be accepted.

Return Eligibility

We accept returns for:

Defective items: Products that arrive damaged, defective, or not as described.
Non-defective items: Unused items in original condition, returned within the 30-day window for any reason.

Items must be:

In new, unused, and unwashed condition
In original packaging with all tags and accessories attached
Accompanied by the return form included in your package

Return Method

All returns are processed by mail. We do not offer in-store or designated drop-off returns.

Restocking Fee

There is no restocking fee on returns. We do not charge any fee for processing your return.

Exchanges

We do not offer exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.

How to Request a Return

To start a return, please contact us within 30 days of delivery at support@hawkwaregear.shop with:

Your order number
The reason for return
Photos of the item (for defective items)

We will provide you with a return shipping address and instructions.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or incorrect. We recommend using a trackable shipping service for your return.